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#f1deca;border-radius:10px;font-size:11px}.support-upload>img,.support-upload>video{width:42px;height:42px;object-fit:cover;background:#eadbd6;border-radius:7px}.support-upload>div{display:grid;gap:3px}.support-upload span{color:#9a8174}.support-upload progress{width:100%;height:4px}.support-upload button{padding:5px 8px;color:#a65d43;background:#ffe0cc;font-size:10px}.quick-reply-strip{display:flex;gap:7px;overflow-x:auto;padding:8px 14px 7px;background:#fff;border-top:1px solid var(--support-line);scrollbar-width:none}.quick-reply-strip::-webkit-scrollbar{display:none}.quick-reply-strip button{flex:0 0 auto;max-width:240px;padding:7px 10px;overflow:hidden;color:#755f61;background:#f7f1ef;border:1px solid #eee1de;border-radius:9px;font-size:11px;text-overflow:ellipsis;white-space:nowrap}.quick-reply-strip span{padding:6px;color:#aaa0a3;font-size:11px}.support-composer{display:grid;grid-template-columns:38px minmax(0,1fr) 38px auto;gap:8px;align-items:end;margin:0;padding:10px 14px calc(10px + env(safe-area-inset-bottom));background:#fff;border-top:1px solid var(--support-line)}.support-composer textarea{min-height:40px;max-height:108px;padding:9px 11px;resize:none;border-color:#e9e1df;border-radius:11px;background:#f8f6f5;line-height:1.45}.support-composer>button{height:38px;padding:0;color:#806f74;background:#f5f0ef;border-radius:10px}.support-composer .send-message{min-width:62px;padding:0 14px;color:#fff;background:var(--support-coral)}.support-inline-notice{min-height:0;margin:0;padding:0 15px;color:#ba554d;background:#fff;font-size:11px}.support-inline-notice:not(:empty){padding-block:6px}.support-attachment-sheet{position:absolute;z-index:7;right:12px;bottom:76px;display:flex;gap:8px;padding:10px;background:#fff;border:1px solid var(--support-line);border-radius:14px;box-shadow:0 12px 32px #44303224}.support-attachment-sheet[hidden]{display:none}.support-attachment-sheet button{display:grid;width:68px;gap:5px;place-items:center;padding:9px 5px;color:#665a5e;background:#faf6f5;font-size:10px}.support-attachment-sheet i{font-size:20px;color:var(--support-coral)}.support-customer-pane{overflow-y:auto;padding:17px;color:var(--support-ink);background:#fff;border-right:0}.customer-pane-head{display:flex;align-items:center;gap:8px;margin:0;padding:3px 2px 16px;border-bottom:1px solid var(--support-line)}.customer-pane-head h2{color:var(--support-ink);font-size:16px}.customer-profile{display:flex;gap:11px;align-items:center;padding:18px 2px}.customer-profile>span{display:grid;width:48px;height:48px;place-items:center;color:#7a5759;background:#f8d4cf;border-radius:15px;font-weight:800}.customer-profile>div{display:grid;min-width:0;gap:5px}.customer-profile strong{font-size:15px}.customer-profile small{overflow:hidden;color:var(--support-muted);font-size:11px;text-overflow:ellipsis;white-space:nowrap}.customer-facts{display:grid;margin:0;background:#faf7f6;border:1px solid #f0e9e7;border-radius:12px}.customer-facts>div{display:flex;justify-content:space-between;gap:12px;padding:11px 12px;border-bottom:1px solid #eee7e5}.customer-facts>div:last-child{border:0}.customer-facts dt{color:var(--support-muted);font-size:11px}.customer-facts dd{margin:0;font-size:12px;font-weight:750;text-align:right}.customer-action-field{margin-top:12px}.customer-action-field select{padding:9px 10px;font-size:12px}.customer-section{margin-top:18px;padding-top:17px;border-top:1px solid var(--support-line)}.customer-section-head{display:flex;align-items:center;justify-content:space-between}.customer-section-head h3{margin:0;font-size:13px}.customer-section-head span,.customer-section-head a{color:var(--support-muted);font-size:10px}.customer-section form{display:flex;gap:6px;margin:10px 0}.customer-section form input{min-width:0;padding:8px 9px;font-size:11px}.customer-section form button{flex:0 0 auto;padding:7px 9px;background:var(--support-coral);font-size:10px}.quick-reply-manage{display:grid;gap:5px}.quick-reply-manage>div{display:grid;grid-template-columns:minmax(0,1fr) 26px;align-items:center;background:#faf6f5;border-radius:8px}.quick-reply-manage button{overflow:hidden;padding:8px 9px;color:#675a5e;background:transparent;font-size:11px;text-align:left;text-overflow:ellipsis;white-space:nowrap}.quick-reply-manage button+button{width:26px;padding:0;color:#aa979b}.quick-reply-manage p{color:#aaa0a3;font-size:11px}.attendance-facts{display:grid;grid-template-columns:repeat(3,1fr);gap:5px;margin-top:11px}.attendance-facts>div{display:grid;gap:4px;padding:8px 5px;background:#faf7f6;border-radius:8px;text-align:center}.attendance-facts span{color:#9b9093;font-size:9px}.attendance-facts strong{font-size:11px}.attendance-offline,.attendance-empty{margin:8px 0 0;color:#988b8f;font-size:10px}.support-mobile-nav,.support-mobile-attendance{display:none}@media(max-width:1180px)and (min-width:761px){.support-columns{grid-template-columns:280px minmax(390px,1fr) 270px}.support-system-card{grid-template-columns:34px minmax(0,1fr) auto}.support-system-card .message-delete{display:none}}@media(max-width:760px){body{overflow:hidden}.support-app-shell{display:block;min-height:0}.support-rail{display:none}.support-workbench{padding-bottom:calc(58px + env(safe-area-inset-bottom));background:#fff}.support-columns{display:block;height:100%}.support-pane{display:none;height:100%;border:0}.support-workbench[data-mobile-view=list] .support-inbox-pane,.support-workbench[data-mobile-view=chat] .support-chat-pane,.support-workbench[data-mobile-view=customer] .support-customer-pane{display:flex}.support-inbox-pane{flex-direction:column}.support-pane-head{height:66px;padding:11px 15px}.support-pane-head p{display:none}.support-pane-head h1{font-size:19px}.support-search{margin-top:9px}.support-conversation-list{height:auto;flex:1}.support-conversation-row{padding:12px 15px}.support-chat-head{height:62px;grid-template-columns:28px 38px minmax(0,1fr) auto;padding:7px 10px}.support-chat-head .mobile-back{display:block}.chat-head-avatar{width:38px;height:38px;border-radius:12px}.support-chat-head h2{font-size:15px}.support-chat-head .customer-link{font-size:0}.support-chat-head .customer-link i{font-size:17px}.support-message-list{padding:16px 12px}.support-bubble-row{max-width:88%}.support-system-card{grid-template-columns:30px minmax(0,1fr) auto;width:96%;padding:10px}.support-system-card .message-delete{display:none}.support-system-card>button{font-size:10px}.quick-reply-strip{padding-inline:10px}.support-composer{grid-template-columns:36px minmax(0,1fr) 36px auto;padding:8px 9px calc(8px + env(safe-area-inset-bottom))}.support-composer textarea{font-size:16px}.support-inline-notice{padding-inline:10px}.support-customer-pane{display:none!important;flex-direction:column;padding:0 16px 22px;overflow:auto}.support-workbench[data-mobile-view=customer] .support-customer-pane{display:flex!important}.customer-pane-head{min-height:62px;padding:10px 0}.customer-pane-head .mobile-back{display:block}.support-mobile-nav{display:grid;position:absolute;z-index:9;right:0;bottom:0;left:0;height:calc(58px + env(safe-area-inset-bottom));grid-template-columns:repeat(4,1fr);padding-bottom:env(safe-area-inset-bottom);background:#fff;border-top:1px solid var(--support-line)}.support-mobile-nav a,.support-mobile-nav button{display:grid;gap:2px;place-items:center;padding:6px 3px;color:#8f8588;background:transparent;border-radius:0;font-size:10px}.support-mobile-nav i{font-size:18px}.support-mobile-nav .active{color:var(--support-coral)}.support-mobile-attendance{height:100%;padding:0 17px;background:#fff}.support-mobile-attendance header{display:flex;align-items:center;gap:12px;height:62px;border-bottom:1px solid var(--support-line)}.support-mobile-attendance header a{font-size:22px}.support-mobile-attendance h2{font-size:17px}.support-workbench[data-mobile-view=attendance] .support-columns{display:none}.support-workbench[data-mobile-view=attendance] .support-mobile-attendance{display:block}.support-mobile-attendance .attendance-facts{margin-top:20px}.support-mobile-attendance .attendance-facts>div{padding:18px 8px}.support-mobile-attendance .attendance-facts span{font-size:11px}.support-mobile-attendance .attendance-facts strong{font-size:15px}.support-connection{top:5px;font-size:10px}}@media(max-width:360px){.support-composer{grid-template-columns:34px minmax(0,1fr) 34px 54px;gap:5px}.support-composer .send-message{min-width:54px;padding:0 8px}.support-bubble-row{max-width:92%}.conversation-side time{display:none}}@media(display-mode:standalone)and (max-width:760px){.support-pane-head,.support-chat-head,.customer-pane-head,.support-mobile-attendance header{padding-top:max(10px,env(safe-area-inset-top));height:calc(62px + env(safe-area-inset-top))}}.admin-shell{--admin-navy: #18233a;--admin-navy-raised: #22304b;--admin-blue: #1b6ef3;--admin-blue-hover: #155ed6;--admin-blue-soft: #eaf2ff;--admin-ink: #1d2433;--admin-text: #3b4558;--admin-muted: #7a8599;--admin-line: #e6eaf1;--admin-canvas: #f4f6fa;--admin-success: #1c9b5a;--admin-success-soft: #e6f6ed;--admin-danger: #d9483b;--admin-danger-soft: #fdecea;--admin-warning: #c27a12;--admin-warning-soft: #fff4e0;grid-template-columns:220px minmax(0,1fr);color:var(--admin-ink);background:var(--admin-canvas)}.admin-shell>.admin-sidebar{padding:26px 14px 18px;color:#c9d3e6;background:var(--admin-navy)}.admin-shell .admin-brand{padding:0 8px;color:#fff;font-size:19px;font-weight:750;letter-spacing:.02em}.admin-shell .side-label{margin:34px 10px 10px;color:#8c9bb6;font-size:12px;font-weight:600;letter-spacing:.04em}.admin-shell .admin-navigation{gap:10px}.admin-shell .admin-nav-section-toggle{min-height:40px;padding:8px 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var(--admin-line)}.admin-crumb{color:var(--admin-text);font-size:15px;font-weight:600}.admin-operator{display:flex;align-items:center;gap:10px;margin-left:auto}.admin-operator>.bi{color:var(--admin-blue);font-size:30px;line-height:1}.admin-operator span{display:grid;line-height:1.25}.admin-operator strong{font-size:14px}.admin-operator small{color:var(--admin-muted);font-size:12px}.admin-shell .admin-page-head{display:flex;align-items:center;justify-content:space-between;gap:16px;margin:0;padding:18px 24px 12px}.admin-shell .admin-page-head h1{display:flex;align-items:baseline;flex-wrap:wrap;gap:12px;margin:0;font-size:26px;letter-spacing:-.01em}.admin-shell .admin-page-head .muted{margin:4px 0 0;font-size:13px}.admin-shell>main>.panel,.admin-shell>main>section,.admin-shell>main>div:not(.admin-topbar){margin-left:24px;margin-right:24px}.admin-shell .panel{border-color:var(--admin-line);border-radius:8px}.heading-count{color:var(--admin-muted);font-size:14px;font-weight:500;letter-spacing:0}.title-badge{display:inline-flex;align-items:center;padding:3px 10px;border:1px solid;border-radius:4px;font-size:13px;font-weight:600;letter-spacing:0}.title-badge.danger{color:var(--admin-danger);background:var(--admin-danger-soft);border-color:#f3b6b0}.head-note{display:flex;align-items:center;gap:6px;margin:0;color:var(--admin-muted);font-size:13px}.admin-shell button{border-radius:6px}.admin-shell button.secondary{display:inline-flex;align-items:center;justify-content:center;gap:6px;color:var(--admin-text);background:#fff;border:1px solid #d8dee8;font-weight:600}.admin-shell button.secondary:hover{background:#f5f7fb}.admin-shell button:not(.secondary):not(.quiet):not(.link-button):not(.icon-button):not(.copy-user-id):not(.admin-nav-section-toggle):not(.sign-out):not(.reveal-button):not(.admin-drawer-close):not(.admin-drawer-overlay):not(.status-chip):not(.admin-drawer-toggle){background:var(--admin-blue)}.admin-shell button:not(.secondary):not(.quiet):not(.link-button):not(.icon-button):not(.copy-user-id):not(.admin-nav-section-toggle):not(.sign-out):not(.reveal-button):not(.admin-drawer-close):not(.admin-drawer-overlay):not(.status-chip):not(.admin-drawer-toggle):hover{background:var(--admin-blue-hover)}.admin-shell button .bi{margin-right:4px}.admin-shell input,.admin-shell select,.admin-shell textarea{padding:9px 11px;background:#fff;border-color:#d8dee8;border-radius:6px}.admin-shell form{margin-top:0}.icon-button{display:inline-grid;width:30px;height:30px;place-items:center;padding:0;color:var(--admin-muted);background:transparent}.icon-button:hover{color:var(--admin-ink);background:#eef1f6}.icon-button .bi{margin:0!important}.link-button{padding:0;color:var(--admin-blue);background:transparent;font-weight:500}.link-button:hover{color:var(--admin-blue-hover);background:transparent;text-decoration:underline}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}.field-label{color:var(--admin-text);font-size:13px;font-weight:600}.field-label em{color:var(--admin-danger);font-style:normal}.filter-card{display:flex;flex-wrap:wrap;align-items:center;gap:10px;padding:14px 16px;background:#fff;border:1px solid var(--admin-line);border-radius:8px}.filter-search{position:relative;display:block;flex:1 1 320px;max-width:460px}.filter-search>.bi{position:absolute;top:50%;left:12px;color:var(--admin-muted);transform:translateY(-50%);pointer-events:none}.filter-search input{padding-left:36px}.filter-card>button{display:inline-flex;align-items:center;min-width:84px;justify-content:center}.table-card{margin-top:12px;overflow:hidden;background:#fff;border:1px solid var(--admin-line);border-radius:8px}.table-toolbar{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 16px;border-bottom:1px solid var(--admin-line)}.toolbar-right{display:flex;align-items:center;gap:12px}.toolbar-note{color:var(--admin-muted);font-size:13px}.status-chips{display:flex;flex-wrap:wrap;gap:8px}.status-chip{display:inline-flex;align-items:center;gap:8px;padding:7px 14px;color:var(--admin-text);background:#fff;border:1px solid var(--admin-line);border-radius:6px;font-size:13px;font-weight:500}.status-chip strong{font-weight:700}.status-chip.is-current{color:var(--admin-blue);background:var(--admin-blue-soft);border-color:#c9dcff}button.status-chip:hover{background:#f5f8ff}.dot{display:inline-block;width:7px;height:7px;border-radius:50%}.dot--success{background:var(--admin-success)}.dot--danger{background:var(--admin-danger)}.dot--warning{background:var(--admin-warning)}.table-card .table-notice:empty{display:none}.table-card .table-notice{margin:0;padding:8px 16px}.data-table{width:100%;border-collapse:collapse;font-size:13px}.data-table th,.data-table td{padding:11px 12px;border-bottom:1px solid #eef1f5;text-align:left;vertical-align:middle}.data-table th{color:var(--admin-muted);background:#fafbfd;font-size:13px;font-weight:600;white-space:nowrap}.data-table tbody tr:hover{background:#f7faff}.data-table .num{text-align:right;font-variant-numeric:tabular-nums}.admin-shell .table-pagination{flex-wrap:wrap;gap:14px;padding:12px 16px;border:0;border-top:1px solid var(--admin-line);border-radius:0;color:var(--admin-muted);font-size:13px}.admin-shell .pagination-summary{margin-right:6px}.admin-shell .page-size select{width:auto;padding:6px 28px 6px 10px}.admin-shell .page-buttons{gap:6px;margin:0 auto}.admin-shell .page-buttons button{min-width:32px;height:32px;color:var(--admin-text)!important;background:#fff!important;border:1px solid #d8dee8;font-weight:500}.admin-shell .page-buttons button.is-current{color:#fff!important;background:var(--admin-blue)!important;border-color:var(--admin-blue)}.admin-shell .page-jump input{width:52px;padding:6px;text-align:center}.admin-shell .page-jump button{padding:6px 12px}.pagination-hint{display:inline-flex;align-items:center;gap:6px;color:var(--admin-muted);font-size:12px;white-space:nowrap}.users-page .users-table-wrap{overflow-x:auto;border:0;border-radius:0}.users-page .users-table{min-width:1200px;table-layout:auto;font-size:13px}.users-page .users-table th,.users-page .users-table td{width:auto;padding:11px 8px;border-bottom:1px solid #eef1f5}.users-page .users-table th{position:static;color:var(--admin-muted);background:#fafbfd;box-shadow:none}.users-page .user-cell{gap:10px}.users-page .user-avatar,.chat-target-chip .user-avatar{width:32px;height:32px;flex-basis:32px;color:#fff;background:var(--avatar-tint, #5b8def);font-size:13px}.user-name{overflow:hidden;color:var(--admin-ink);font-weight:600;text-overflow:ellipsis;white-space:nowrap}.users-page .user-id{color:var(--admin-text);white-space:nowrap}.users-page .users-table td:last-child,.users-page .users-table td[data-label=注册时间]{white-space:nowrap}.users-page .user-id code{font:inherit;color:#4a5a78}.users-page .copy-user-id{padding:0 2px;color:#9aa6ba;opacity:0;transition:opacity .12s}.users-page tr:hover .copy-user-id,.users-page .copy-user-id:focus-visible{opacity:1}.users-page .copy-user-id .bi{margin:0}.user-account{color:var(--admin-text)}.user-time{color:#5b6b86;font-variant-numeric:tabular-nums;white-space:nowrap}.users-page .user-status{padding:3px 10px;border-radius:4px;font-size:12px;font-weight:600}.user-status--active{color:var(--admin-success)!important;background:var(--admin-success-soft)!important}.user-status--frozen{color:var(--admin-danger)!important;background:var(--admin-danger-soft)!important}.user-status--deleted{color:var(--admin-muted)!important;background:#eef0f4!important}.users-page .user-actions-cell{position:static;min-width:0;box-shadow:none;background:transparent;white-space:nowrap}.users-page .user-actions-cell .link-button{margin-right:16px}.row-menu{position:relative;display:inline-block}.row-menu summary{display:inline-flex;align-items:center;gap:4px;color:var(--admin-blue);cursor:pointer;list-style:none}.row-menu summary::-webkit-details-marker{display:none}.row-menu summary .bi{font-size:11px}.row-menu-list{position:absolute;top:calc(100% + 6px);right:0;z-index:20;display:grid;min-width:150px;padding:6px;background:#fff;border:1px solid var(--admin-line);border-radius:8px;box-shadow:0 12px 30px #1a2a4a1f}.row-menu-list a,.row-menu-list button{display:flex!important;align-items:center;gap:8px;width:100%;margin:0!important;padding:8px 10px!important;color:var(--admin-text)!important;background:transparent!important;border:0!important;border-radius:6px;font-size:13px!important;font-weight:500;text-align:left}.row-menu-list a:hover,.row-menu-list button:hover{background:#f2f5fa!important}.row-menu-list .user-adjustment-action--debit{color:var(--admin-danger)!important}.row-menu-list .bi{margin:0!important;color:var(--admin-muted)}.drawer-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:70;display:flex;justify-content:flex-end;background:#0f172a59}.drawer-backdrop[hidden]{display:none}.side-drawer{display:flex;color:var(--admin-ink);width:min(440px,100%);height:100%;flex-direction:column;gap:6px;overflow-y:auto;padding:22px 24px;background:#fff;box-shadow:-18px 0 40px #0f172a29}.user-drawer-head{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:14px;margin:0 0 8px}.user-drawer-head h2{margin:0;font-size:20px}.user-drawer-head p{margin:4px 0 0;color:var(--admin-muted);font-size:13px}.user-avatar--large{width:52px!important;height:52px!important;flex-basis:52px!important;color:#fff;background:var(--avatar-tint, #5b8def);font-size:20px!important}.user-drawer-section{padding:14px 0;border-top:1px solid var(--admin-line)}.user-drawer-section h3{margin:0 0 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.audit-more-body{position:absolute;right:24px;z-index:30;width:min(560px,80vw);max-height:60vh;overflow:auto;margin-top:6px;padding:14px;background:#fff;border:1px solid var(--admin-line);border-radius:8px;box-shadow:0 12px 30px #1a2a4a1f;white-space:normal}.admin-audit-page .review-audit-pagination{display:flex;justify-content:space-between;margin:0}.admin-audit-page #audit-filters{display:flex;margin:0}.admin-audit-page #audit-filters select{width:auto;min-width:140px;height:38px}